Katherine House

Katherine House, Cote House Lane
Westbury on Trym, Bristol BS9 3UW

Telephone: 0117 987 3540

Fax: 0117 987 3631

As Manager of Katherine House, it's my role to make sure that residents receive the high quality care that they deserve. This means so much more than simply providing accommodation. My motivation is to ensure that residents are really at home here, and we endeavor to achieve this by making them as welcome and as comfortable as possible. I oversee the entire staff team, striving for excellence in all that we do. It's a challenging, but very rewarding job.

I like to meet prospective residents and their families personally, to ensure that the journey into care is as smooth as it can be. It's important that they can put their trust in me to support them at what can be a very difficult time in their lives and I feel that my experience enables this effectively.

Having worked all my life as a qualified nurse in the care sector, I relish the interaction with elderly people and nothing is more important to me than knowing that I have tried to make a real difference. My husband tells me that my face lights up when we achieve a positive reaction from residents (and their relatives), not just to the service we provide but to the more personal moments engendered by a smile or a kind word.

My background is also in care of the elderly, in both hospital and community settings. My role at Katherine House is to offer support in the running of the home. What's most important though is making myself available to residents and their families, ensuring that individual care is tailored to their needs.

Moving into residential care can be extremely stressful. We understand this and we're very experienced in helping people through it. At Katherine House, everyone takes time to get to know everyone else. It's a very friendly, personal environment. We try to make sure that there is always something to look forward to. I love getting involved in all the events that we organise to celebrate Christmas and Easter, for example. It's important to me that we make a special effort to make residents feel comfortable and able to enjoy themselves.

I'm proud of the whole team who provide excellent professional and personal care. I love doing what I do!

Before I joined Katherine House I worked for many years in the Education sector. I moved to Katherine House as I found the prospect of working with older people in a charitable setting appealing.

Right from the start I was impressed with how welcoming Katherine House is and how prepared the Managers are to get involved with absolutely anything that needs doing. There's always something happening here and even though I'm not directly involved in the care aspects of Katherine House, it's impossible not to get attached to residents. I like to think that we are very approachable and that we try to make residents feel at home and enjoy relationships based on mutual care, affection and respect.

I'm often the first point of contact for anyone visiting Katherine House - whether that is a potential resident, a family member or a health professional. I am also involved in helping manage the accounts, contracts and correspondence. It's a busy environment, with no two days the same, but very satisfying.

As one of four Team Leaders, I oversee a team of care assistants on each shift. It is my responsibility to ensure that the shift runs smoothly and that residents' individual health and personal care needs are attended to, frequently necessitating contact with external health care professionals. As a team, we centre our care on the residents and their preferences, and we encourage them to talk to us about anything that concerns them.

I am also qualified to deliver in-house training, and am responsible for organising two or three training sessions per month. As well as providing mandatory training, I am also able to develop training to meet the specific needs of residents in the home. This means that our staff are always up-to-date with current legislation.

My day begins early with preparation of a variety of home-made dishes for the residents - we always offer a three course menu at lunchtime, plus freshly made soup and another main dish in the evening, as well as a selection of cakes each afternoon.

I enjoy being creative and providing a diverse menu. Residents are always ready to offer suggestions, and if someone tells me that they miss certain foods, I will prepare these specially for them, incorporating them into the menu where possible. Feedback is important to us so we regularly ask them to complete a survey of the menus so we know what's popular and what's not, and I try to speak to them after meals to check that they're satisfied with everything.

I've been working as a chef in a variety of settings for the past forty years, I joined Katherine House in August 2016. I love working with the elderly in the realisation that food can be a highlight of many people's day - it gives me great pleasure to know that I can make them happy by providing an excellent service.

I started hairdressing at Cote House, another part of the Cote Charity, in 1990 when one of my clients became a resident. Before I knew it, more and more residents were asking me to do their hair and since then I have been visiting every Wednesday.

I deliberately didn't go and see Katherine House while it was being built. I just wanted to see the end product. It is breathtaking - light and airy and so modern. The reception you get when you come in is lovely - everyone is so welcoming to anyone who walks through the door. There's a really special atmosphere and always so much going on for residents, which I also like to get involved in - I've even been known to dress up as Father Christmas!
I consider myself really lucky. I've been hairdressing for 37 years and my job is my hobby.

Meet the staff

Cote Charity Manager, Vivienne Withers and her Deputy, Sue Thorne are supported by a well resourced team comprising Team Leaders, administrators and support staff.

We would like to introduce you to representative members of staff at Katherine House.


Katherine House

Care Quality Commission

The Care Quality Commission recently inspected Katherine House and found us to be compliant in all areas, awarding us, in December 2016, with a 'GOOD' CQC care rating. We are proud to provide outstanding care and always strive to make residents and their relatives comfortable and welcome. You can view the online report here

Care Quality Commission

Cote Charity

Find out more about the charity behind Katherine House.
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Cote Charity

Society of Merchant Venturers

This philanthropic organisation with its 500-year history has a long history supporting the care of older people in Greater Bristol.
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Society of Merchant Venturers