As the situation with COVID-19 continues to evolve, our focus is on the wellbeing of our residents and employees. We are following government guidance and taking additional steps to minimise the risk of any outbreak in our homes. We are currently accepting designated visitors only.
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Katherine House

Katherine House, Cote House Lane
Westbury on Trym, Bristol BS9 3UW

Telephone: 0117 987 3540


Website Privacy Policy and Website Cookie Usage

The Cote Charity is committed to protecting any personal data you share with us, or that we receive from other organisations, and keeping it safe. This policy explains when and why we collect personal information via our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

This policy governs all pages hosted by and It does not apply to pages hosted by other organisations to which we may link and whose privacy policies may differ.

For the purpose of the Data Protection Act 1998 (DPA) and the General Data Protection Regulation 2018 (GDPR), the data controller is The Cote Charity.

Any questions regarding this website policy should be sent to or in writing to Katherine House, Cote House Lane, Westbury on Trym, Bristol BS9 3UW.

We may occasionally change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2018. By using our website, you are agreeing to be bound by this policy.

How do we collect information about you via our website?

We obtain information about you when you use our website, for example when you:

  • Enquire about Katherine House, Griffiths House or the Almshouse
  • Enquire about room vacancies
  • Enquire about job vacancies
  • Apply for a job vacancy

What type of information is collected from you?

The personal information we collect might include your name, address, email address, telephone number, IP address and information regarding which website pages are accessed and when.

We process your information when you:

  • Complete an online enquiry form
  • Apply for a job vacancy

We will keep the data for as long as it is needed to complete the task for which it was collected.

How is your information used?

We may use your information to:

  • Send you communications which you have requested that may be of interest to you
  • Keep a record of your relationship with us

You have the right to ask for a copy of the information we hold about you and to have inaccuracies in your information corrected.

We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
We will only disclose your information should we be required to do so by law.

Security of your data

Non-sensitive details (your email address etc.) when transmitted normally over the internet cannot be guaranteed to be 100% secure. Whilst we take all possible means to protect your personal information, we cannot guarantee the security of any information you transmit electronically to us and you do so at your own risk.

We keep your data secure in our database with appropriate security mechanisms in place.

In principle, we do not share your data with anyone else or any other organisation unless it is necessary for the purpose for which you have given us the data.

Our responsibilities

The law requires us to tell you the basis on which we process your data.

Some activities (e.g. sending you emails) require your consent. If the law requires your consent to process data in a certain way then we will obtain it before carrying out that activity.

Other activities are carried out to fulfil a contract or agreement.

In all other cases the law allows us to process your data if it is in our legitimate interest to do so, but only so long as we need to and your "interests or your fundamental rights and freedoms are not overriding". Practically speaking, this means we carry out an exercise to check that we will not cause you harm by processing your data, that the data is not overly intrusive and that we will only do so in a way which is described in this privacy notice.

Your rights

The law requires us to tell you that you have a variety of rights about the way we process your data.

These are as follows:

  • Where our use of your data requires your consent, you may withdraw this consent at any time.
  • Where we rely on our legitimate interest to process data, you may ask us to stop doing so.
  • You may request a copy of the data we hold about you.
  • You may change or stop the way in which we communicate with you or process data about you.

If you are not satisfied with the way we have processed your data then you can complain to the Office of the Information Commissioner.

Links to other website

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites which are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Use of 'cookies'

Like many other websites, this website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.

It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

Contacting us

If you have any questions about this privacy notice, about the way in which we process your data, or if you wish to change the way we use your data including, how we communicate with you, then please contact us:

Katherine House & Griffiths House
Cote House Lane
Westbury on Trym
Bristol, BS9 3UW

Telephone: 0117 987 3540

Review of this policy

We keep this policy under regular review. This policy was last updated in May 2018.

Katherine House

Care Quality Commission

The Care Quality Commission recently inspected Katherine House and found us to be compliant in all areas, awarding us, in August 2019, with a 'GOOD' CQC care rating in Safe, Effective, Caring and Well led, and OUTSTANDING in Responsive. We are proud to provide excellent care and always strive to make residents and their relatives comfortable and welcome. You can view the online report here
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Care Quality Commission

Meet the staff

Hear from members of the Katherine House team.
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Meet the staff

Quality Care

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