IMPORTANT INFORMATION

COVID-19 UPDATE – VISITORS
As the situation with COVID-19 continues to evolve, our focus is on the wellbeing of our residents and employees. We are following government guidance and taking additional steps to minimise the risk of any outbreak in our homes. We are currently accepting designated visitors only.
Please click here for more information.
Katherine House

Katherine House, Cote House Lane
Westbury on Trym, Bristol BS9 3UW

Telephone: 0117 987 3540

Email: info@katherinehouse.co.uk

Testimonials

Testimonials

We listen carefully to the voice of our residents in shaping our care, making them feel fully at home. Here is a representative selection of their comments and a flavour of testimonials from their families and healthcare professionals.


FAMILY MEMBERS

""The newsletter was a lovely to read. A big thank you to the Wellbeing Team for all the brilliant events they think up to entertain our loved ones."
Compliment from Daughter of KH Resident, April 2021"


""Thank you to everyone at Katherine House for making Nan's birthday special."
Compliment from Granddaughter of KH Resident, April 2021"


""Thanks for the lovely photo. My mother was thrilled with her outing and phoned us straight away to say she had been outside and she thought the grounds were beautiful."
Compliment from Daughter of KH Resident, March 2021"


""Just so magical. You guys really do go the extra mile just to keep the residents happy."
Instagram compliment from Daughter of KH Resident, March 2021"


""You have been amazing, not just over the past year, the whole time Nan has been with you. You all work so hard and are doing such an amazing job. I know Nan loves everyone at the home and she is loved and safe. Thank you all."
Instagram Compliment from Granddaughter of KH Resident, March 2021
"


""My sister and I can't thank you enough for your care and support to our lovely Mum and my dear mother and law, who I miss dearly."
Instagram Comment from Daughter of KH Resident, March 2021"


"Thank you for all that you do for all your residents, which include my friends. You are all fantastic, hoping to visit soon!"
Instagram Comment from friend of KH Residents, March 2021"


""Those chocolate truffles look delicious and the flower arranging, so much fun. Love how creative and thoughtful you guys are in finding ways to celebrate and honour the residents. Thanks for all you do to brighten so many lives/ days. Remembering my Mum and all the joy activities you provided brought her. Thank you."
Instagram Compliment from Daughter of previous Katherine House resident, March 2021"


""I love how you find a way for each and every resident to shine!"
Instagram Compliment from Daughter of previous Katherine House resident, March 2021"


"I wanted to express my sincere gratitude to all concerned who allowed mom to stay in her room at KH and to allow my brother to be with her during her passing. That mom was not alone, in familiar surroundings and cared for by those she knew are a source of great comfort. Please may I ask you to extend my heartfelt thanks especially to Marsha and Shannon who showed such care and compassion, going far beyond their remit. Also to Francis. Lastly, thank you so much for the candles lit by Vivienne and Simon plus the comments on mom's 'much loved' tribute page.I trust I will be able to visit KH at some point in the future to thank you all in person.
Compliment from Daughter of previous Katherine House resident, Feb 2021"


""The Wellbeing Team and specifically Imogen, pulled out all the stops for our immediate family situated in USA, France, England and Turkey to Zoom Meet with Thelma to celebrate her 91st birthday. It was so poignant. I only wish I had had the presence of mind to ask for the meeting to have been recorded. It will forever be a lasting memory, in addition to all your twitter photographs documenting the full and varied programme of activities you offered each week (you often captured Mom's smile and sparkling blue eyes). On twitter you also posted a video clip of Mom singing with John Prescott (I gatecrashed too!) that is ever so special. Your weekly wellbeing activities helped to shape Mom's day when she joined KH and make such a difference in her life. For that, I can only give my heartfelt thanks."

Compliment from Daughter of previous Katherine House resident, Feb 2021
"


""Our video call was brilliant. Please pass on to others how happy John is to be living at Katherine House, he is clear it was a good decision to live there. He really appreciates the care he receives and loves the company, both something he sadly didn't have when he lived in his own home."
Compliment provided by Friend of Katherine House resident, Jan 2021
"


""Thank you so much Sabina (Wellbeing Coordinator), and for being so incredibly thoughtful. I must say you do such an amazing job with the residents. I hope you realise the hugely positive impact you have on them."
Compliment from Daughter of Katherine House resident, Dec 2020
"


""We can't thank you enough for your wonderful care and kindness to both our Mums. This has inevitably been the worst year ever, especially for key workers like yourselves. You are all amazing. We are in awe of your dedication even when facing possible infection and problems for yourselves."
Compliment from Daughter of Katherine House resident, Dec 2020
"


""May I say how truly thankful and grateful I am for all you are doing for the Katherine House and Griffiths House residents during these extremely challenging times. When I speak with Mom, she often refers to the activities you offer each day and these become a point of conversation for us."
Compliment provided by daughter of Katherine House resident, Nov 2020
"


""So wonderful to hear the residents' voices. Their sincere, heartfelt remarks made me choke up. I hope the staff and carers always feel appreciated."
(Commenting on Thank you Carers video)
Daughter of Katherine House resident, August 2020"


""It's magical to hear the residents expressing themselves in this way and a huge tribute to the staff for fostering these opportunities."
(Commenting on resident Thoughts on Art Club Instagram video)
Daughter of Katherine House resident, August 2020"


""Thank you so much for organising the Facetime chat just now- it was so good to see RK looking so well cared for. We've just finished looking at your Instagram pics and loved seeing all the wonderful activities you provide for the residents. It's 12 months since we were in the UK and saw him and we noticed that he had deteriorated quite a bit but he still looked very happy and secure to us. Thank you for the obvious care and kindness you show to him- he is very lucky to be with you."
Sister in Law of Katherine House resident, July 2020"


""I would like to say a big thank you to all of the staff in Katherine House for their continued cheerful support and in this very difficult time. The extra support for carrying out Skype calls, uploading photos, extra activities and even managing to get their hair done is much appreciated. You are certainly a multitalented team."
Daughter of Katherine House Resident, June 2020"


""Thank you so much for doing a really wonderful job of looking after my Mum. I love her very very much. She is a very special woman and the way you look after her, care for her, help her out with Zoom calls is just marvellous."
Daughter of Katherine House Resident, June 2020"


""You guys are doing such a wonderful job of keeping everyones spirits up. Thank you for all the love and smiles."
Daughter of KH Resident, March 2020"


"Thank you to the staff in both GH and KH for the fantastic care they give my Mum and the other residents. Wonderful at the best of times but in these difficult times, truly outstanding. You're heroes and I can't thank you enough or tell you how much we really appreciate you.

Complement provided by son of resident at Griffiths House"


"To Everyone at Katherine and Griffiths House,

Just a very quick email to say a big 'Thank You' to you all for all your hard work and continual care for my Mum and all the other residents.

I imagine at times it has been very difficult and frightening.... you are all really appreciated.

My sister Helen passes on anything we need to know and it was lovely to see the pictures of Mum taken on her birthday... Thank you.


Complement provided by daughter of resident at Katherine House"


"You guys are doing such a wonderful job of keeping everyone's spirits up. Thank you for all the love and smiles.

A big thank you to all of the staff who are doing amazing things to keep Thelma and the rest of the residents safe and happy in such difficult times.

Complement provided by son of resident at Katherine House.
"


"Hi Sabina,
This is so kind of you, the photo made me cry! You are so thoughtful and I can't express how grateful I am for your kindness to Mum.
I spent three hours with her yesterday and I was so grateful to be allowed into KH. It was a very calm and gentle time.

Complement provided by daughter of resident at Katherine House

"


"Hi Emily
Thank you so much for sending me those pictures. They're absolutely gorgeous!!
I just spoke to mum and she really enjoyed the activity. So thank you so much for all your marvelous input.
Thank you so much again, I really appreciate the communication.

Comment provided by son of resident at Katherine House
"


"Thanks so much for helping Mum with the iPad

I did not think I would ever be getting emails from my 86 year old Mum so its amazing to get her email and I know she could never have done it with out you so thanks so much.

I sent Mum some emails today with some photos so I hope you can save them and show them to her

Comment provided by son of resident at Katherine House on 12 March 2020
"


"This is home to 40 people - a real home. Residents are encouraged to make friends and join in everything on offer. Many activities are provided each day. The day is exceptionally well structured and all residents are treated as individuals with a high degree of independence. Whilst my uncle has slowly deteriorated in his capacity to make decisions, he has improved in many other ways since he started living in his 'new home'. He is more mobile, he has more friends and close companies, he is more engaged in activity and creativity and he is more outspoken on all issues relating to older people in care. I know it's difficult and expensive but broadening opportunities after dinner in the evening would be beneficial to some residents.

Review submitted by Neil F (Friend of Resident) on 17 September 2019"


"My mum has been a resident at Katherine House for over 4 years now and I cannot recommend this home highly enough. If our family have any concerns regarding Mum's health then we know it will be acted on quickly. Staff really seem to enjoy working in the home and care for the residents. They seem to have a genuine affection for Mum, pay her compliments when she has had her hair done or she is wearing something new or different.
Safeguarding could have been an issue due to Mum's divorce but we were always reassured the correct procedures were in place to ensure it was carried out as requested.
Afternoon activities are always available for all residents which are varied and suit all types of abilities and needs. Mum attends these which has included external visits to local sites and attractions.

Review submitted by Claire H (Daughter of Resident) on 24 June 2019"


"Katherine House staff give all the residents respect, dignity and outstanding care. The staff go over and above their duties to ensure all the residents are happy and feel cared for.
The rooms are bright and airy and it is no problem adding some personal items to make it seem more like home.
The activities that the team arrange are varied and fun.
I would highly recommend Katherine House.

Review submitted by Vanessa K (Daughter of Resident) on 19 June 2019"


"Generally, Katherine House is a good institution. It is pleasant to visit and the staff are friendly, caring and nice. My mother has been there for three years and feels that she is in the best place. Her only real complaint is the food. You would have to judge for yourself. The rooms vary a bit in size and outlook, with the ones at the back getting the sunset view and on the ground floor direct access to the terrace but they possibly get a bit hot in the summer.
I feel the staff and management do try and make a difference.
Locally there are some large grounds just above Katherine House which some residents visit and I take my mum in her wheelchair which is a nice convenient excursion, albeit there is a fairly steep climb. The Downs are also quite handy.
Parking is easy, I don't think there has ever been a time with no space available.

Review submitted by John M (Son of Resident) on 23 November 2018"


"My mother has always been cared for with dignity and respect and the staff have looked after her as if she was their own.

Review submitted by Ruth Y (Daughter of Resident) on 23 August 2018"


"My Mum is 94 and has been at Katherine House for three months. Everyone here has been friendly and approachable. My Mum says that the staff are kind and helpful. There is a relaxed, calm atmosphere with comfortable lounges and a bright, airy dining room. Mum enjoys the meals.

Every day there is an organised activity which residents can attend if they wish. There are visiting PAT dogs each week which are very much appreciated. We really enjoyed the Royal Wedding Garden Party and look forward to the next party. Katherine House is very homely and welcoming. I would definitely recommend it.
Celia (Daughter of Resident) on Thursday 21 June 2018."


"Katherine House provides comfortable, purpose-built accommodation for older adults.
It is a light and airy building which is very well maintained.
The atmosphere in Katherine House is a positive one and this is achieved by the warm, cheery, can do attitudes of most of the staff who work there.
The care is very person-centred and flexible.
There is an activities programme which provides a range of stimulating events which are organised by an enthusiastic team.
My mother's quality of life has greatly improved since moving there.
Staff are approachable and I feel they genuinely do their best for the residents.
Their willingness and efforts to get to work during bad weather were impressive. No agency staff are used which means residents receive continuity of care from care staff who know them

How likely would you be to recommend Katherine House? Extremely Likely
Review submitted by Catherine E (Daughter of Resident)
on Sunday 24 June 2018. "


"Katherine House is always welcoming to all visitors, it cares at the highest possible level both for residents and those of us who take personal responsibility for the residents. They are very committed with weekly and monthly notices. Every effort is made to immediately address any issues raised both at the care and administrative fronts. The house is exceptionally clean, well appointed and modern.

Residents are well known to all staff, relatives and those of us with POA are encouraged to join in as many activities as possible. Staffing is very stable and over the years very few have changed.

June 2018
"


"We would like to thank you and all the staff for their kindness to my Mother whilst she has been at Katherine House. She has really enjoyed her time here and you will be a tough act to follow. The friendly, patient and loving atmosphere that mum has experienced has been wonderful. Thank you. I know she will miss you all and we would not be moving her if we hadn't moved to Christchurch to be near our daughter and our imminent grandson.

May 2018"


"I'd just like to express my gratitude to the staff at Katherine House for their care and kindness during the recent snowfall. The staff are always wonderful, but really went the extra mile during difficult conditions to make sure that my father, and all the residents, were comfortable, warm, well-fed and cared for. What an amazing team!
Please pass on my heartfelt thanks to everyone.
With much appreciation,

March 2018
"


"My father was resident at Katherine House from the age of 89 until he died at the age of 93.
He was extremely well looked after by the staff. I was always impressed by all levels of management at Katherine House and he was very happy and fond of all the staff who cared for him.
His room was very pleasant and the home is set in a very attractive environment in a lovely part of the city.

July 2017"


"An extremely supportive and understanding staff group, my experience is that ALL staff have a real care and concern for alll residents. A very individualised service offer. Communication with guardians nad relatives is brilliant. The range of activities is highly suitable for residents and the venue always has a cheerful and happy appearance.

July 2017"


"This is a lovely modern care home, set in a nice peaceful position, the staff are wonderful and the rooms are well appointed. This was Gran's second stay at Katherine House, making our choice of home more easy, as we knew she would be well cared for by the very attentive staff."


"My father resided at Katherine House for 2 years from aged 99 until he died peacefully there at the age of 101. He really regarded the place as home, loved the staff as they did him and was exceptionally well cared for in his final days including nursing care which was highly professional and delivered in a very respectful and loving way. The management staff were also really helpful throughout his stay, the food was good and the kitchen staff lovely and the building and grounds superb - we enjoyed some beautiful times set in the gardens. The home never felt or smelt like a residential home.."


"The staff at this home are really good, caring, compassionate and friendly. The food is good and residents' preferences and whims are catered for, it is very clean and there is a lovely atmosphere. Our relative was there for more than two and a half years and was content to be there. We wholeheartedly recommend the home.."


"My Father resided at Katherine House from October 2012 until his death in July 2015 and my Mother was there from July 2013 until her death in February 2014. Both were looked after superbly. I cannot fault the care they received or the kindness of the staff."


"As a first care home following my mother's loss of sight, it was important to choose very carefully. Katherine House staff are simply the best! A good management team and truly caring care staff helped make my mother's transition from being mostly independent to requiring supported care as easy as possible in what is a difficult time for both resident and their families... The atmosphere was cheerful, safe, clean, and very caring, and Mum felt valued, respected and loved by all. I wouldn't hesitate to recommend this wonderful home.
"


PROFESSIONALS

"As well as my own positive view of KH, I receive frequent positive comments from the residents about the quality of their care and surroundings. (GP)"


"I have found staff efficient and helpful and the building tidy and clean. (Community Nurse)"


"The staff are always helpful whenever I need any advice or assistance regarding the residents; they are also friendly and there is always a welcoming atmosphere when I come in. (Visiting Chiropodist)"


RESIDENTS

""I enjoy the quietness of the room and you're not being directed. It's very calming because it's what you want to do. You've got total freedom to do what you want and there's no criticism. It's wonderful and you've got company. Just the fact that we are together, it's very very comfortable, there's someone there."
Thoughts on Art Club
Katherine House Resident, August 2020"


""I'd just like to say a great big thank you to everyone in Katherine House for the way they look after us, they care for us and nothing seems too much trouble for them. I haven't come across a single member of staff who isn't absolutely lovely. They are all so pleasant, so kind. It's happy, it's caring and I feel I belong."
Katherine House Resident, June 2020"


""Thank you very much for all the hard work you do in difficult circumstances during a difficult time. I can assure you your efforts are very much appreciated by all the residents here."
Katherine House Resident, June 2020"


"Activities are very good and enterprising. It helps to liven up our day. Some are very interesting."


"I feel overall staff really care about the residents. I am very happy to be here!"


"I am happy to come here as my family were worried about my falls and I would have been on my own - I wasn't keen on that either! When I had a fall the other night, I was able to reach for the bell and two staff came immediately and picked me up and patched me up, for which I am very grateful."


"I am very happy with the way I am treated here, especially in the mornings when I get up."


"The food here is home from home."


Katherine House

Care Quality Commission

The Care Quality Commission recently inspected Katherine House and found us to be compliant in all areas, awarding us, in August 2019, with a 'GOOD' CQC care rating in Safe, Effective, Caring and Well led, and OUTSTANDING in Responsive. We are proud to provide excellent care and always strive to make residents and their relatives comfortable and welcome. You can view the online report here
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Care Quality Commission

Quality Care


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